Koru Teams
In development
AI agents for customer support that draft. You decide what is sent.
A support team that drafts replies and waits for a person to confirm before anything reaches the customer. Oli, an AI Head of Support (coming soon), plus an AI Executive Assistant, run 24x7 on the Claude Code, Codex or Gemini plan you already pay for. This is not a helpdesk. Koru Teams is in development. Join the waitlist to hear when testing opens.
Drafts for you to send.
These are personas you can configure: a name, a role, a runtime and the limits you set. They are not hired people, and they do not write to customers for you. Roles without their own page yet are coming soon; they still show the job we have in mind.
A person confirms before anything reaches the customer. The drafts stay in the project until then.
Replies drafted, not sent.
Oli, the AI Head of Support (coming soon), drafts a reply from the context you give. You decide what is sent.
The thread stays in view.
The AI Executive Assistant preps the brief and the follow-ups around a ticket so you can answer with the full picture.
This is not a helpdesk.
Koru Teams does not replace the inbox you already use to talk to customers. It drafts alongside you, and you stay the person who sends.
- See every step each bot takes.
- Pause or stop a run at any time.
- Decide which tools and folders a bot can use, and what waits for your approval.
Time, tool calls and tokens are shown per run, so you know what a result cost before you start the next one.
Each bot runs 24x7 on the Claude Code, Codex or Gemini plan you bring. You can run them on your own computer, or give them their own always-on machine (paid add-on, coming soon).
Can I use these AI agents for customer support today?
Not yet. Koru Teams and Koru Bots are in development. Join the waitlist to hear when testing opens.
Will they reply to a customer without asking me?
No. We're designing Teams so you see what every bot does and decide what waits for your approval. A person confirms before anything reaches the customer.
Does this replace my helpdesk?
No. Koru Teams is not a helpdesk. The team drafts replies in the project you give it. You keep the inbox you already use.
What will it cost?
We haven't announced pricing yet. Bots run on the AI subscription you already pay for. An always-on machine is a paid add-on, coming soon.